RED LION REPAIR ORDER POLICY

Red Lion Controls provides quality repair and calibration services. It is our policy to provide a service that returns a properly functioning unit to our customer as quickly as possible. In order to provide a quick turnaround on repairs, customers must obtain a Repair Order (RO) number from a Customer Service Representative. We request that our customers provide return shipping information along with part numbers and unit date codes when the RO number is obtained. A fault description must accompany all units being returned. Cosmetic repairs can be made if desired, but that request must be specified on the RO. All repair work is warranted for a 90 day period.

Red Lion’s repair charges are as follows:

• Our repair rate is $65/hour.

• Our minimum charge is $25 per unit.

• Repair charges will not exceed 40% of list price.

• Freight charges are in addition to any repair charges.

As a general rule of thumb, repairs incur a cost that is approximately 25% of the unit’s list price. We can guarantee that a repaired unit will not be returned with a cost that exceeds 40% of the list price. Therefore, we estimate that in all non-warranty instances, a repair will incur a cost of no less than $25 but not greater than 40% of the list price of the unit if purchased new.

All warranty repairs will be handled with respect to Red Lion Warranty Policy. Warranty repairs will not incur charges for repair or freight. For requirements concerning credit for a defective unit, refer to Red Lion Credit Policy.

Repair Turnaround Time

Red Lion typically repairs units in 24 to 48 hours. It is important for all incoming repairs to have a problem description with them. This information helps us maintain this turnaround time. This turnaround is available at no additional cost, so your cooperation is greatly appreciated.

Product Repackaging

Red Lion takes extra care to ensure that product of the highest quality is being sold to our customers. For that reason, Red Lion will not repackage used product as new, or supply any of our packaging material to others for the purpose of repackaging.